Webb: The KM team consists of seven people from different departments. The mission is to examine “how the city manages its knowledge assets, key processes and information technology.”
Knowledge management is people (and the Knowledge Sharing Culture), processes that share knowledge and technology that creates a unified network.
Crucial concepts:
•Information is not always knowledge.
•Information can be digitized into knowledge in intelligent systems where it’s organized and retrievable.
Some discusson of the “knowledge management journey” on the next Power Point slide.

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